Job title: IT Service Desk Analyst
Employment type: Full Time
Experience: 1 to 2 years
Salary: R13000 to R15000
Job published: 13 January 2022
Job reference no: 1495120275

Job Description

Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.


  • Serve as a first point of contact to internal customers seeking technical assistance
  • Perform remote trouble shooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issues logged by the internal customer
  • Basic AD user account and Google account administration
  • NB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis

Minimum Requirements:

  • Diploma or certification in IT
  • 2 years experience as an IT Service Desk Analysts serving customers
  • Tech savvy with working knowledge of operating systems
  • ITIL experience advantageous
  • Experience with CRM system