| Job title: | IT Service Desk Analyst |
| Employment type: | Full Time |
| Experience: | 1 to 2 years |
| Salary: | R13000 to R15000 |
| Job published: | 13 January 2022 |
| Job reference no: | 1495120275 |
Job Description
Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
- Serve as a first point of contact to internal customers seeking technical assistance
- Perform remote trouble shooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issues logged by the internal customer
- Basic AD user account and Google account administration
- NB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis
Minimum Requirements:
- Diploma or certification in IT
- 2 years experience as an IT Service Desk Analysts serving customers
- Tech savvy with working knowledge of operating systems
- ITIL experience advantageous
- Experience with CRM system