Job title: Collections Contact Centre Agent
Employment type: Full Time
Experience: 2 to 3 years
Salary: R7000 to R9000
Job published: 26 July 2021
Job reference no: 4124704509

Job Description

Due to the growth of the Collections Department of an established business, there is an opportunity for an experienced Collections Contact Centre Agent  

Main purpose of this position:

  • Responsible for working a portfolio of customers through active client management and implementation of tactical campaigns in order to ensure client performance in line with the company requirements
  • Work to agreed quality standards and within agreed timescales
  • Developing and maintaining your specialist collections, industry, business and system knowledge
  • Balance debt collection with efficient customer service
  • Ensure company collections policies and procedures are adhered to


  • Minimum of 2-years experience in Collections position
  • Proven record of meeting targets


  • Matric
  • Ability to understand and converse in multiple of the official languages of South Africa
  • Formal training or qualifications in Collections processes