Job title: Quality Assurance Administrator
Employment type: Full Time
Experience: 3 to 5 years
Salary: R8000 to R12000
Job published: 04 November 2021
Job reference no: 1439447387

Job Description

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. 

.MAIN PURPOSE OF THIS POSITION

To assume responsibility for:

  • Quality Assurance for the Group

MAIN TASKS AND RESPONSIBILITIES:

  • Implement and Monitor the QA process (Internal Call Centre QA)
  • Conduct all assessments
  • Monthly reporting
  • Trend Reviews
  • Coach Staff for QA/Performance Improvement
  • Staff Training

REQUIREMENTS: 

  • Matric and Qualification in Call Centre Management
  • 3 Years’ Experience in Call Centre Management
  • Must be able to interpret Most South African Languages
  • Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills
  • Ability to work to tight deadline

Skills:

Industries: