Job title: Community Manager
Employment type: Full Time
Experience: 4 to 6 years
Salary: R15000 to R23000
Job published: 09 July 2021
Job reference no: 1083334189

Job Description

A leading global FMCG business is looking for an experienced Community Manager to join their digital team.


  • Drive engagement and conversations with the community that are conversationally led, relevant and ‘real-time
  • Respond to customers in a timely manner based on set KPI’s
  • Monitor, respond, track and report on feedback and online reviews
  • Identifying tactical and relevant opportunities to engage with the community on a daily basis
  • Maintain the highest editorial standards for all copy and responses and ensure that it conforms to the evolving brand voice within the social playbook
  • Consistently find new ways to creatively engage with our communities by identifying opportunities that are in line with brand tones
  • Coordinate with Marketing, PR and Communications teams
  • Build strong relationships with customers, industry professionals and journalists
  • Stay up-to date with digital technology trends
  • Generate ongoing lists of brand advocates and lovers though community engagements
  • Managing of competitions and online giveaways
  • Live event coverage

Qualifications/ Experience: 

  • Matric
  • Higher Certificate/Diploma or relevant tertiary qualifications / certifications
  • 5 + years in community management
  • Live event coverage experience
  • High understanding of social media and the platforms
  • Proven work experience as a Community Manager or very similar role